LEGAL
Policies & Terms
Our commitment to transparency and your rights. Review our terms of service, privacy practices, and policies below.
Terms of Service
Last updated: August 9, 2026
1. Acceptance of Terms
By accessing and using Berry Bliss Café's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.
2. Service Description
Berry Bliss Café provides home-cooked meal delivery services, including daily orders, weekly subscriptions, monthly plans, and catering services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. Account Registration
You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
4. Orders and Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Prices are subject to change without notice. Payment must be made at the time of order placement for prepaid orders, or upon delivery for cash on delivery orders.
5. Delivery
We strive to deliver orders within the estimated time frame. However, delivery times are approximate and may vary. We are not liable for delays caused by circumstances beyond our control.
6. Cancellations
Orders may be cancelled up to 2 hours before the scheduled delivery time. Subscription cancellations must be made at least 24 hours before the next billing cycle. See our Refund Policy for more details.
7. Food Safety and Allergies
While we take great care in food preparation, we cannot guarantee that our products are free from allergens. Please inform us of any dietary restrictions or allergies when placing your order. We are not liable for allergic reactions.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Berry Bliss Café and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
9. Limitation of Liability
Berry Bliss Café shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our liability is limited to the amount paid for the specific order in question.
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.
Privacy Policy
Last updated: August 9, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and delivery address
- Payment information (processed securely through our payment partners)
- Order history and preferences
- Communication preferences and feedback
- Device information and usage data
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order confirmations and updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our services and develop new features
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (delivery partners, payment processors)
- Law enforcement when required by law or to protect our rights
- Business partners with your consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Data portability
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details. You can control cookies through your browser settings.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.
8. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website.
9. Contact Us
If you have questions about this privacy policy, please contact us at:
Email: privacy@berryblisscafe.com
Phone: +91 98765 43210
Refund Policy
Last updated: August 9, 2026
1. Satisfaction Guarantee
We stand behind the quality of our food. If you're not satisfied with your first order, we offer a full refund, no questions asked.
2. Order Cancellations
Before Preparation: Full refund if cancelled at least 2 hours before delivery time.
After Preparation: No refund, as food has been prepared specifically for you.
3. Quality Issues
If you receive an order that is:
- Incorrect (wrong items or missing items)
- Damaged or spilled during delivery
- Not fresh or not up to our quality standards
Please contact us within 30 minutes of delivery. We will provide a full refund or replacement, based on your preference. Photo evidence may be required.
4. Subscription Refunds
Weekly Plans: Cancel anytime with at least 24 hours notice. Refund prorated for unused days.
Monthly Plans: Cancel within 3 days of subscription for full refund. After 3 days, refund prorated for unused days minus a 10% processing fee.
5. Payment Issues
If you were charged incorrectly or multiple times, we will investigate and refund the erroneous charges within 5-7 business days.
6. Delivery Failures
If we fail to deliver your order due to our error, you will receive a full refund or a replacement order at no additional cost.
7. Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method. For cash on delivery orders, refunds will be processed to your Berry Bliss wallet or bank account.
8. Non-Refundable Items
Special event catering orders and custom requests may have different refund terms, which will be communicated at the time of booking.
9. How to Request a Refund
Contact our customer support:
Email: support@berryblisscafe.com
Phone: +91 98765 43210
Or through your account dashboard
Have Questions?
If you have any questions about our policies, please don't hesitate to reach out. Our team is here to help.
Contact Support